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Having problems with our software? Support is available by sending an e-mail to helpdesk@bigideasoft.com.

It's best to open a support tickethere first in order for us to best keep track of your support session more efficiently.

It's always a good idea to head over to the forum, as many solutions to commonly seen problems may be found there.

General requests for features you'd like to see added to future versions of our software may be discussed here. If you have a critical feature that you need added to the software quickly, it is best to open a support ticket here. Depending on the complexity of your request and the time frame needed for implementation, additional programming costs may be required to add the feature(s).

If you prefer self support, feel free to check out the knowledgebase.